ECOMM is a testing system designed for emergency communications. ECOMM has three modules: the CallTaker Video Test, the CallTaker Notes Test and the Dispatcher Test. All three modules are highly job-related. ECOMM requires quick and accurate assessment of difficult and evolving situations.
Testing takes approximately 3 hours.
ECOMM CallTaker Video Test
This video-based exam has a variety of emergency calls. Each call is taken to a critical decision point where test takers must decide what would be best to do or say.
Useful Skills:
- Listening and Communications Skills
- Dealing with Difficult and Stressful Situations
- Multi-Tasking
- Analysis, Prioritization and Problem Solving
- Public Relations
- Internal Relations
- Responsibility for Officer Safety
- Team Relations
ECOMM is not intended in any way to be a test of your knowledge of policy or technical aspects of the job. Any such information that may be needed to answer a question is provided in the test. You are not expected to know anything other than what is stated. Base your answers only on information given in the test and your own common sense.
ECOMM CallTaker Notes Test
Note taking along with the video-based exam.
Useful Skills:
- Multi-Tasking
- Recording Accuracy
- Attention to Detail
ECOMM Dispatcher Test
The Dispatcher module is a video-animated simulation designed to assess a candidates ability to understand complex, changing circumstances. Test takers analyze maps with moving cars, radio transmissions and changing status screens. At key points test takers are asked to dispatch calls.
Useful Skills:
- Multi-Tasking
- Analysis and Problem Solving
- Following Directions and Prioritization
