DEKALB CITY OF
200 SOUTH FOURTH STREET
DEKALB, ILLINOIS 60115
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Updated: July 01, 2019
JOB CLASSIFICATION: Telecommunicator (911 Dispatcher)POSITION AND DEPARTMENT OVERVIEW
The City of DeKalb invites candidates to apply and test for the position of Telecommunicator. Testing will be performed to establish an applicant pool for part-time and full-time vacancies.The Telecommunicator receives emergent and non-emergent telephone inquiries and requests for Police, Fire and Emergency Medical Services within our community and fire protection district. The Communications Division is staffed 24/7 by a Communications Coordinator, 11 full-time and six part-time highly trained telecommunicators (TCs). The Telecommunicator receives, analyzes, classifies, prioritizes and responds to Police and Fire calls of an emergency and non-emergency nature, including those calls involving life-threatening situations. In 2018, the Communications Division received over 115,000 phone calls, including 22,486 9-1-1 calls, while dispatching 55,847 police calls and 6,184 fire/EMS calls.
SALARY: The starting pay rate for full-time is $23.194 per hour plus a full benefits package. The starting pay rate for part-time is $23.15 per hour. Part-time will work up to 28 hours per week and participate in the IMRF pension program.
APPLICATION AND WRITTEN EXAM PROCESS:Candidates must fill out an application with NTN AND the City of DeKalb:
SELECTION PROCESSUpon completion of the written exam, all candidate scores will be forwarded to the City of DeKalb hiring officials. Candidates who attain a passing score will be placed on the department’s pool of eligible candidates to continue to participate in other stages of the selection process. The cut-off score for the written examination will be based on the recommendation of the developer of the written examination and consistent with minimally qualified performance in the Telecommunicator position.
The selection process includes the submission of the applications, written exam, oral interview, and background investigation. Psychological and medical exams are completed upon conditional offer of employment.
Questions about the NTN application and/or written exam?Please contact: National Testing Network Questions about the City application?Please e-mail:firstname.lastname@example.org