Job Information

KITSAP 911
911 CARVER STREET
BREMERTON, WASHINGTON 98312
360-307-5821

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Updated: January 31, 2025

Job Classification: Public Safety Telecommunicator Lateral/ II

Kitsap 911 requires the completion of the ECOMM National test through NTN as well as their agency application to move forward in their hiring process. For more information about the hiring process and to complete the agency application, please visit Kitsap911.org.

Salary Information: $30.44 - $41.86 Hourly

Department Overview:

Kitsap 911 in beautiful Bremerton, WA is searching for experienced Public Safety Telecommunicators. Our high-performing agency offers employees continued learning opportunities and clear career advancement paths. Kitsap 911 is an award-winning emergency dispatch center, providing exceptional public safety emergency communications services every day to our community. Kitsap 911 offers a generous benefit package including a competitive salary, medical, dental, vision, paid sick/vacation, PERS retirement, and more!

Under the direction of the assigned supervisor, the Public Safety Telecommunicator II/Lateral learn about reception and transmission of E9-1-1 (Enhanced 911 system) telephone and radio emergency medical, fire, and law enforcement service calls, as well as calls and complaints from the public. Using a computerized telephone system and sophisticated Computer Aided Dispatch (CAD) system, Public Safety Telecommunicator II/Lateral deal with sensitive information in a discreet and professional manner and handle multiple requests at one time, prioritizing them according to the nature of the request for service.

Public Safety Telcommunicator II/Lateral is distinguished from Call Receivers by the increased knowledge, skill and abilities required. Work is performed in accordance with established departmental procedures and State and Federal regulations. Work is reviewed through results obtained, meeting and conferences with Supervisors, the Deputy Director and/or the Operations Manager or Training Manager.

Kitsap 911 is a critical 24/7 public safety agency which operates in all weather and emergency conditions.

Kitsap 911 is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity diversity, age, honorably discharged veteran, veteran status, HIV status, the presence of any sensory, mental or physical disability, or the use of a trained dog guide or service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring any information in an alternative format may contact Human Resources at 360-307-5821 directly or utilize the Washington Relay Service at 1-800-833-6368.

Job Requirements

Qualifications:

Required Education and Experience

Two years of recent (within last five years) experience as a dispatcher in a high-volume police, fire or emergency medical dispatch facility with enhanced 911 and computer-aided dispatch.

AND

Recent, successful completion of Kitsap 911 internal Law Enforcement dispatch training program and sufficient demonstration of radio dispatch skills may be substituted for the experience requirement.
High school graduate or GED equivalent.

Required Licenses, Certificates, Examinations/Tests and Other Requirements

Please Note: The incumbent is responsible for obtaining and maintaining all of the following required licenses,certifications and other requirements.

Prior to employment the successful candidate must:

Pass a series of written and computer based pre-employment examinations.
Pass a criminal background check including a national fingerprint check through law enforcement.
Pass psychological evaluation, drug test, and hearing test (CALEA 4.3.7 and 4.3.8).

At time of appointment, the successful candidate must possess (and maintain during employment) the following:

Possess a private telephone for 24-hour availability.
Possess a ready and dependable means of transportation.
Be willing to carry a pager and/or cellular phone
Possess a valid Washington State Driver's License.
Be able to fulfill all traveling requirements of this position and meet the qualifications and guidelines of the Fleet Risk Control Policies in the operation of a motor vehicle on Kitsap 911 business.

Within one year of appointment, the successful candidate must:

Demonstrate proficiency with computer aided dispatch system, call receiving, and law enforcement or fire/medical dispatch prior to complete probationary period.
Successful completion of the Kitsap 911 Public Safety Telecommunicator on-the-job training requirements; and
Certification by the Washington Criminal Justice Training Commissioner as a Telecommunicator 1 (T1); and
WACIC (ACCESS level 2) as required by the Washington State Patrol; and
Emergency Medical Dispatch Certification as required by the Kitsap County EMS Council; and Heartsaver and AED and Adult, Child and Infant CPR Certification.

Skills and/or Ability to:

Appear for scheduled work with regular and punctual attendance
Establish and maintain cooperative, effective and productive working relationships with citizens, other public safety personnel and coworkers using tact, patience and courtesy. Communicate effectively both orally and in writing.
Work closely with others in a compatible and mutually supportive way in a teamwork concept. Operate a variety of technological devices.
Effectively plan and organize work and complete teaks within prescribed timeframes. Learn, memorize and retain relevant information.
Make quick, accurate decisions affecting life and/or property.
Handle multiple duties at one time and prioritize duties according to the nature of the request. Think and act rapidly and calmly in emergency situations.
Adapt to changing situations.
Control personal emotional responses and act appropriately under high levels of stress.
Deal effectively with upset, confused, hostile or hysterical people by phone.
Monitor radio and phone traffic simultaneously.
Understand and follow oral and written instructions.
Speak and read English and enunciate clearly while maintaining a rapid speech rate. Listen effectively, precisely hear voices and other sounds through a computer system head-set.
Deal with sensitive information in a discreet and professional manner. Grasp and retain legal data and computer formats.
Relay complicated information to road units in a brief yet concise manner immediately. Work with concentration despite any distractions, interruptions or problems.
Accurately enter information into a computer terminal.
Work in a confined secure area with no outside contact.
Remain in work area for 10 hours including lunch and breaks.
Perform shift work under periodically highly emotionally demanding conditions.
Work over 40 hours in a workweek as needed.

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