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NEWBERG-DUNDEE POLICE DEPARTMENT 401 EAST THIRD STREET NEWBERG, OREGON 97132 503-537-1246 http://www.newbergoregon.gov/police
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Updated: January 08, 2025
The City of Newberg has one vacancy for a 911 Dispatch Officer. The City is opening this recruitment to both entry-level and lateral applicants (Laterals apply through a different posting). This posting is open until filled. If a lateral Dispatch Officer is hired before the entry-level recruitment is completed then the entry-level recruitment will be closed without hire as there is only 1 vacancy.
The recruitment will follow the following process, which can take a couple of months. You will not proceed to the next step until the previous step is completed.
Submit Application: https://www.governmentjobs.com/careers/newbergoregon/jobs/4378323/entry-level-communications-officer-911-dispatch?pagetype=jobOpportunitiesJobs
Application Review
NTN Testing
Select Advantage Testing
Oral Board Interviews
Dispatch Sit In
Comprehensive Background Investigation
Conditional Offer
Psychological examination
Medical Exam/Drug Screen
Salary Information: Entry-Level $4,458.13 - $5,688.80 Monthly (Lateral)-
GENERAL STATEMENT
Operates communications equipment to receive and process incoming emergency 9-1-1 and non-emergency calls for assistance. Performs dispatch duties and keeps accurate records of communications received and transmitted for police, fire, and emergency medical response as well as other agencies. Often high intensity and fast-moving work is involved.
9-1-1 is a continuous 24-hour-a-day/365 days operation. This position works 8-12 hour shifts, which rotate every 2 or 3 months, including rotating days off, nights, weekends, holidays, and periodic mandatory overtime.
SUPERVISION RECEIVED
Works under the close supervision of the Communications Supervisor.
SUPERVISION EXERCISED
None.
Examples of Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES
Operates radio and multi-line phone telephone control consoles receiving both emergency and non-emergency calls for police, fire, and medical emergency assistance, and other public requests for help. Effectively route other calls for service to other appropriate agencies.
Dispatches medical calls in accordance with APCO procedures and gives pre-arrival instructions to callers awaiting the arrival of responding units.
Questions callers with professionalism and control to determine the nature of the problem being reported and gather the required information. Accesses computer terminals to obtain, transmit and record information such as vehicle license numbers, driver’s information, warrants, and stolen vehicle information; enter and record information via computer terminal; maintain a status of equipment to maintain control and record the activity of the dispatched units.
Dispatches call to appropriate units or departments; maintains information on units’ activities. Maintains contact with emergency apparatus and personnel using two-way radio, telephone, mobile dispatch terminals, and computer-aided dispatch system (CAD).
Uses cameras to monitor individuals in holding cells for proper conduct, safety, and medical or other needs; immediately alerts an on-duty officer of any concerns.
Performs other duties as assigned by the Communications Supervisor, Police Support Services Manager, and Police Chief.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
QUALIFICATIONS
Education and Experience:
High school graduate or equivalent.
Bi-lingual ability in English and Spanish is preferred and is incentivized after testing with 5% language incentive pay.
Experience in a multi-task, public service, and/or customer service environment preferred.
Special Requirements:
Ability to pass a pre-employment drug screen, an extensive background check, and the ability to obtain Oregon State Police CJIS clearance.
Ability to possess and maintain Law Enforcement Data System (LEDS) certification, APCO Emergency Medical Dispatch certification, and DPSST Telecommunications certification.
Ability to work rotating shifts, and normal shifts that may be extended, work weekends, and holidays, and work overtime as assigned; dependable and predictable employment is required.
Possess a commitment to comply with confidentiality requirements and agency policies
Knowledge, Skills & Abilities:
Supplemental Information
TOOLS AND EQUIPMENT USED
Communications Officers perform work duties at stationary dispatch stations which require the use of headsets, computer terminals and monitors, two-way radio and multi-line phone systems, computer-aided systems; personal computers including word processing software; recording machines; standard office equipment, and a variety of communication devices.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to meet the needs of qualified individuals with limitations who can perform the essential functions of the job.
Sit at a desk for extended periods of time; occasionally walk, stand, or stoop; occasionally lift, carry, push, pull or otherwise move objects weighing up to 25 pounds; use tools or equipment requiring a high degree of dexterity; work for sustained periods of time maintaining concentrated attention to detail.
Must meet all physical standards as set forth by the State of Oregon DPSST to include visual acuity, hearing, speaking and basic physical health that provides the stamina to perform duties of the position for long periods of time.
WORK ENVIRONMENT
Work is performed at the Newberg-Dundee Police Department at stationary dispatch stations under rotating shifts providing 24/7 coverage over weekends and holidays. Work hours may include assigned overtime that may exceed an employee’s regular work shift. Work location may include varying noise and lighting levels. This position may require travel for meetings, training, and other responsibilities.
This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
SELECTION GUIDELINES
Formal application, rating of education and experience; written tests, oral interview reference checks, and background investigation; drug screen; other job-related tests may be required.
Age:18Citizenship Required:Must be a US CitizenHigh School Grad / GED:High School Diploma or EquivalentAbility to Read/Speak English:YesVision:Must be able to pass a standard vision test and medical screeningCollege:Not requiredSpecial Requirements:Must Possess or have the ability to obtain a valid Oregon Driver’s License Ability to pass a pre-employment drug screen, an extensive background check and the ability to obtain an Oregon State Police CJIS clearance. Ability to possess and maintain Law Enforcement Data System (LEDS) certification, APCO Emergency Medical Dispatch certification, and DPSST Telecommunications certification. Ability to work rotating shifts, and normal shifts that may be extended, work weekends, holidays, and work overtime as assigned; dependable and predictable employment is required. Possess a commitment to comply with confidentiality requirements and agency policies Hiring Process
