Job Information

ALASKA STATE TROOPERS
1979 PEGER RD
FAIRBANKS, ALASKA 99709
907-451-5316

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Updated: July 20, 2023

Position Title: Emergency Services Dispatcher 2

Salary Information: $29.42 hourly

The Alaska State Troopers is currently accepting applications for an Emergency Services Dispatcher 2

Benefit Information:

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

· Health insurance, which includes employer contributions toward medical/vision/dental

· AVTEC

· Confidential

· Correctional Officers

· Marine Engineers

· Mt. Edgecumbe Teachers

· Supervisory

· Unlicensed Vessel Personnel/Inland Boatman's Union

· Exempt employees (not covered by collective bargaining)

· General Government

· Labor, Trades and Crafts

· Public Safety Employees Association

· Masters, Mates & Pilots

· The following employee groups are under AlaskaCare Benefits administered by the State: See http://doa.alaska.gov/drb/programs/index.html for additional information.

· The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.

· Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

· Group-based insurance premiums for

· Term life (employee, spouse or qualified same sex partner, and dependents)

· Long-term and short-term disability

· Accidental Death and Dismemberment

· Long-term care (self and eligible family members)

· Supplemental Survivor Benefits

· Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

· Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)

· Matching employer contribution into a defined contribution program (new employees)

· Employer contribution into a defined benefit or defined contribution program (current employees)

· Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security

· Option to enroll in the Alaska Deferred Compensation Program

· Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See http://doa.alaska.gov/drb/retirement/index.html for additional information

Paid Leave & Other Benefits

· Personal leave with an accrual rate increase based on time served

· Eleven paid holidays a year

· Gym discounts at participating fitness providers in multiple locations throughout the state.

See http://doa.alaska.gov/drb/ghlb/employee/health/gymListing.html for additional information

Emergency Services Dispatcher 2 here

Candidate Contact Person
Erika Bishop
Emergency Dispatch Supervisor
erika.bishop@alaska.gov

Department Overview:

WHAT YOU WILL BE DOING
As an Emergency Services Dispatcher 2, you will be responsible for supervision of subordinate dispatch personnel. You will provide and oversee training and plan work assignments. This position requires full knowledge and ability to perform all duties of subordinates which includes the support of field enforcement units to carry out their responsibilities and the statutory responsibilities of the Department of Public Safety. Emergency Services Dispatchers with the Department of Public Safety provide both emergency and non-emergency dispatching and communications services for State and local law enforcement agencies, fire departments, emergency medical services, and the public to minimize the loss of life and property.

OUR ORGANIZATION, MISSION, AND CULTURE
The Department of Public Safety (DPS) strives to preserve the peace, enforce the law, prevent and detect crime, and protect life and property. As an Emergency Services Dispatcher 2, you would be instrumental in ensuring this mission is met by providing direct support for law enforcement activities. As a member of the dispatch center’s leadership team, you would be instrumental in helping to foster a positive working environment based on transparent communication, teamwork, continuing education, accountability, and integrity.

THE BENEFITS OF JOINING OUR TEAM
In this position, you will be able to use your training and experience to lead an exceptional team of dispatchers in helping the public and assisting State Troopers. Emergency Services Dispatchers serve as the first point of contact in emergency situations and are the lifeline for many citizens around the State of Alaska and State Troopers in the field. You will be provided training opportunities to further your skills and will be able to help in assessing training needs and developing training for others.

WHO WE ARE LOOKING FOR

· Applicants with the ability to train, lead, and direct the work of others.

· Applicants with skill in multitasking and prioritizing emergency and non-emergency situations under rapidly changing circumstances, demonstrated by experience in an emergency dispatch center.

· Applicants with the ability to work shift-work, including nights, weekends, and holidays.

· Applicants with the ability to communicate effectively with others in stressful or emergency situations.

THE WORKING CONDITIONS YOU CAN EXPECT
The Emergency Services Dispatcher 2 position is based in Fairbanks and located at 1979 Peger Road in a secure facility. The work environment is fast-paced – we answer more than 135,000 calls per year. Each day is dynamic with the opportunity to interact with people from many different backgrounds and provide life-saving assistance in many challenging situations. You will be part of a team of dispatchers who are truly the heart of the telecommunications services provided by the Department of Public Safety.

The Department of Public Safety strives to preserve the peace, enforce the law, prevent and detect crime, and protect life and property. All positions support or carry out the Department's mission. If our mission interests you and this position embodies your strengths, please consider joining our team.

Job Requirements

Age:
18

Citizenship Required:
Yes

High School Grad / GED:
Yes

Ability to Read/Speak English:
Yes

Prior Experience:

MINIMUM QUALIFICATIONS Three years of experience as an Emergency Services Dispatcher 1 with the State of Alaska or the equivalent elsewhere.
WORK EXPERIENCE Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experience the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit application packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.

Necessary Certifications:

TYPING TEST A typing test certificate must be submitted with the application.

APSIN Please be aware – this position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.

Additional Requirements:

BACKGROUND CHECK This position requires the incumbent to submit to a fingerprint based criminal history background check. Due to the sensitive nature of this position, and required access to APSIN, an applicant with criminal convictions will not move forward in the selection process.

EEO Statement:

EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465-4095 in Juneau or (907) 465-3412 (TTY) or correspond with the Division of Personnel & Labor Relations at the address above. The State of Alaska is an equal opportunity employer.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

Other Considerations:

SPECIAL NOTE Specific positions in this job class may require incumbents to be Emergency Medical, Police, or Firefighting Dispatch certified.
Shift work may be required.
A background investigation will be required upon initial employment.
This job class requires individuals to multitask and maintain emotional control and composure to work effectively during emergencies, crisis situations, and/or extremely stressful conditions.

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