Job Information

ALASKA STATE TROOPERS
1979 PEGER RD
FAIRBANKS, ALASKA 99709
907-451-5316

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Updated: October 01, 2024

Position Title: Emergency Services Dispatcher 1

Salary Information: $28.78 hourly

Alaska State Troopers is currently accepting applications for an Emergency Services Dispatcher 1

Benefit Information:
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

· Health insurance, which includes employer contributions toward medical/vision/dental

· The following employee groups are under AlaskaCare Benefits administered by the State: See http://doa.alaska.gov/drb/programs/index.html for additional information.

· AVTEC

· Confidential

· Correctional Officers

· Marine Engineers

· Mt. Edgecumbe Teachers

· Supervisory

· Unlicensed Vessel Personnel/Inland Boatman's Union

· Exempt employees (not covered by collective bargaining)

· The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.

· General Government

· Labor, Trades and Crafts

· Public Safety Employees Association

· Masters, Mates & Pilots

· Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

· Group-based insurance premiums for

· Term life (employee, spouse or qualified same sex partner, and dependents)

· Long-term and short-term disability

· Accidental Death and Dismemberment

· Long-term care (self and eligible family members)

· Supplemental Survivor Benefits

· Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

· Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)

· Matching employer contribution into a defined contribution program (new employees)

· Employer contribution into a defined benefit or defined contribution program (current employees)

· Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security

· Option to enroll in the Alaska Deferred Compensation Program

· Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See http://doa.alaska.gov/drb/retirement/index.html for additional information

Paid Leave & Other Benefits

· Personal leave with an accrual rate increase based on time served

· Eleven paid holidays a year

· Gym discounts at participating fitness providers in multiple locations throughout the state.

See http://doa.alaska.gov/drb/ghlb/employee/health/gymListing.html for additional information.

Emergency Services Dispatcher 1 here

Candidate Contact Person
Rhonda Phillips

Emergency Dispatch Supervisor

rhonda.phillips@alaska.gov

Department Overview:

WHAT YOU WILL BE DOING
You will be providing support for field enforcement units of the Department of Public Safety at the Alaska State Troopers North Operations Center. You will be answering emergency and non-emergency phone calls and dispatching units to calls for service via radio.

OUR ORGANIZATION, MISSION, AND CULTURE
The Department of Public Safety (DPS) strives to preserve the peace, enforce the law, prevent and detect crime, and protect life and property. As an Emergency Services Dispatcher, you will be instrumental in ensuring this mission is met by providing direct support for law enforcement activities. As a member of the dispatch center’s team, you will contribute to a positive working environment based on transparent communication, teamwork, continuing education, accountability, and integrity.

THE BENEFITS OF JOINING OUR TEAM
In this position, you will gain training and experience as part of an exceptional team of dispatchers in helping the public and assisting State Troopers. Emergency Services Dispatchers serve as the first point of contact in emergency situations and are the lifeline for many citizens around the State of Alaska and State Troopers in the field. You will be provided training opportunities to help you grow and develop your skills.

WHO WE ARE LOOKING FOR

· Applicants with the ability to produce consistently high-quality work in an environment with numerous interruptions and rapidly shifting priorities.

· Applicants with the ability to work with confidential and sensitive information.

· Applicants who are willing to work shift-work, weekends, holidays, and overtime

· Applicants with the ability to operate multiple telephone lines

· Applicants with exceptional critical thinking skills

THE WORKING CONDITIONS YOU CAN EXPECT
The Emergency Services Dispatcher 1 position is based in Fairbanks and located at 1979 Peger Road in a secure facility. The work environment is fast-paced – we answer more than 135,000 calls per year. Each day is dynamic with the opportunity to interact with people from many different backgrounds and provide life-saving assistance in many challenging situations. You will be part of a team of dispatchers who are truly the heart of the telecommunications services provided by the Department of Public Safety.

The Department of Public Safety strives to preserve the peace, enforce the law, prevent and detect crime, and protect life and property. All positions support or carry out the Department's mission. If our mission interests you and this position embodies your strengths, please consider joining our team.

Job Requirements

Age:
18

Citizenship Required:
Yes

High School Grad / GED:
Yes

Ability to Read/Speak English:
Yes

Prior Experience:

MINIMUM QUALIFICATIONS Two years of work experience. This experience must include six months of experience that entails clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
AND
The ability to type a net speed of 30 words per minute with no more than three errors per minute.
OR
Any combination of education from an accredited college (three semester hours or four quarter hours equal one month of experience), vocational education (150 hours equal one month of experience), and/or work experience that may substitute for up to 18 months of non-specific work experience.
WORK EXPERIENCE Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experience the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer’s name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit application packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.

Necessary Certifications:

TYPING TEST A typing test certificate must be submitted with the application.

APSIN Please be aware – this position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.

Additional Requirements:

BACKGROUND CHECK
This position requires the incumbent to submit to a fingerprint based criminal history background check. Due to the sensitive nature of this position, and required access to APSIN, an applicant with criminal convictions will not move forward in the selection process.
EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the person listed.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one who transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

EEO Statement:

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1- or 465-4095 in Juneau or (TTY) or correspond with the Division of Personnel & Labor Relations at the address above. The State of Alaska is an equal opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll free) or if you are located in the Juneau area. Requests for information may also be emailed torecruitment.services@alaska.gov.

Other Considerations:

SPECIAL NOTE Specific positions in this job class may require incumbents to be Emergency Medical, Police, or Firefighting Dispatch certified.
Shift work may be required.
A background investigation will be required upon initial employment.
This job class requires individuals to multitask and maintain emotional control and composure to work effectively during emergencies, crisis situations, and/or extremely stressful conditions.

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