Job Information

TOLEDO POLICE DEPARTMENT
250 W HWY 20
TOLEDO, OREGON 97391
541-336-5555
https://www.cityoftoledo.org/police

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Updated: December 18, 2023

Job Classification: Telecommunicator /Emergency Medical Dispatcher

SALARY: $3,837 - $4,550/month

POSTING DATE: 08/12/2022

CLOSING DATE: Open until filled: first review of applications on August 31^st, 2022

The Toledo Police Department is currently building an eligibility list for Telecommunicator /Emergency Medical Dispatcher.

Applications are available at City Hall as well as on the City's website at www.cityoftoledo.org/jobs. Please submit a completed cover letter, city job application to the City Recorder. For further information concerning the above vacancy, please contact Toledo City Hall, 206 N. Main Street, Toledo, Oregon 97391 (541) 336-2247 ext. 2110.

BENEFITS:

Overtime – 1 ½ times the hourly rate of pay for hours worked in excess of scheduled hours or excess 40 hours in a week.
Comp Time – ability to accrue comp time instead of overtime. Comp bank cannot exceed 100 hours.
Certification Pay - $150 per month for Intermediate Certification; $175 for Advanced Certificate.
Longevity Pay – 1% of monthly wage after 5 years of service; 1.5% after 10 years of service
Holidays – 10 hours of time off per full calendar month of employment, instead of holidays
Vacation – Vacation accrued by below rates. Vacation capped at 225 hours

1-4 years = 8 hours per month

5-9 years = 10 hours per month

10-15 years = 12 hours per month

16-20 years = 14 hours per month

21-more = 15 hours per month

Health Insurance – Employee pays 10% of combined insurance premiums. The city pays 90%
PERS Retirement – Paid by the City.
Sick Leave – 8 hours per calendar month

More information can be found here

Job Requirements

General Roles and Responsibilities:
Operates police, fire and emergency medical radio equipment to dispatch police, fire, and medical units. Answers telephones, receives incident reports, assigns proper information to patrol and other responding units, makes records checks, operates computer terminal and performs a variety of clerical and record keeping duties. Maintains communication between dispatch center and field units; dispatches units and responds to requests for aid. Maintains logs on all center activities. Composes required reports containing statistics. Performs other related duties as assigned. Dispatch closely interacts with the public over the phone and in person while providing many administrative services such as subpoena service, burn permits, city information, etc. Supervision Received and Exercised

Position functions under the direction of the Dispatch Supervisor and Chief of Police
This position has no supervisory responsibilities

Knowledge and Skills Required
Minimum Education

High school diploma or equivalent GED

Experience

No experience required.

Certifications/Licenses

Must have valid Oregon Driver’s License or the ability to obtain one upon acceptance of the position
The ability to obtain basic Telecommunications certificate within one (1) year.

Knowledge of:

Safety and Security: Candidates must have the ability to apply knowledge of rules, regulations, and procedures, including safety procedures. Policies and procedures may refer to department policies and procedures related to emergency communications and disaster and special response plans.
How to effectively communicate.
Providing excellent customer service.
How to effectively communicate using telecommunications: Candidates must be able to attain and demonstrate knowledge of telecommunications systems, which may include transmission, broadcasting, and switching systems, and computerized databases, including teletype operations and procedures. Further, they must be able to attain and demonstrate understand basic dispatch codes, as well as standard abbreviations and industry terminology commonly used by emergency medical services and law enforcement agencies.
Geography: Candidates must be able to understand jurisdictional boundaries, as well as thoroughfares, landmarks, public buildings and waterways within the jurisdiction.

Primary Responsibilities

Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired
B. Translate information to the appropriate codes
C. Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes
D. Perform emergency medical dispatch and crisis intervention services
E. Ask vital questions and provide pre-arrival instructions for emergency medical calls
F. Monitor and operate a radio console and computer equipment
G. Receive and respond to a variety of emergency and non-emergency services and complaints
H. Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies
I. Dispatch and coordinate the responses of public safety agencies
J. Identify appropriate number and type of equipment or apparatus to dispatch
K. Enters and modifies information into local, state and national computer databases
L. Monitor and respond to a variety of technical systems and alarms

(Tasks listed are intended to be descriptive and not restrictive. An employee in this classification may perform any of the tasks listed; however, these examples do not include all the tasks which an employee may be expected to perform.)

Working Conditions:
This work environment has occasional hazards or obstacles. Job conditions are occasionally uncomfortable relative to noise, temperature, inside/outside work, dirty conditions, or interactions with angry or hostile individuals, exposure to contagious disease, etc.

Physical demands
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires regularly adaptive and flexible responses due to changing priorities, need to juggle timeframes, and need to meet fluctuating deadlines. Interruptions to normal schedules occur and response to new situations is needed regularly. Contacts with others can frequently include difficult or disagreeable people.

This position requires minimal physical effort such as light lifting, carrying or movement, etc. While performing the duties of this job the employee is frequently required to reach with hands and arms, stand, walk, sit, use hands to finger, grasp, handle, feel or operate objects, tools or controls and talk and hear. The employee is occasionally required to kneel and crouch. Physical capability involves use of office or equipment where some agility and hand eye coordination are needed. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

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