NTN Tests Emergency Communications Personnel Video Testing System ECOMM National is a revolutionary testing system designed for emergency communications with multiple-choice video simulations and computer administered tests. Candidates must listen, multitask, analyze dynamic information, illustrate good judgment in controlling callers, determine the accurate response to callers, and perform accurate data entry. ECOMM National is the most comprehensive full assessment package for identifying candidates who have the potential to be outstanding team members in an emergency communication center. Benefits include: Improved Communication Center Functioning Improved Teamwork Lower Turnover Lower Stress Quick Scoring Turnaround Lower Adverse Impact Dimensional Score Reports Reduced Cost and Hiring Time All information needed to answer a question is provided in the test. ECOMM National is not designed to be a test of policy or technical components. Candidates are only asked to know what is stated during the video. ECOMM CallTaker Video Test This video-based exam portrays a variety of emergency calls. Each call is taken to a critical decision point where candidates must decide what would be best to say or do. This test is designed to measure: Listening and Communications Skills Dealing with Difficult and Stressful Situations Multi-Tasking Analysis, Prioritization and Problem Solving Public Relations Internal Relations Responsibility for Officer Safety Team Relations ECOMM National Recording Pertinent Information Test Multi-Tasking Recording Accuracy Attention to Detail ECOMM National Dispatcher Test Multi-Tasking Analysis and Problem Solving Following Directions and Prioritization There is no practice test for ECOMM National.
