NTN Tests- Emergency Communications Emergency Communications (Comprehensive) Exam Total Test Time: Approximately 2 hours CallTaker Video Test This video-based exam portrays a variety of emergency calls and focuses on situational judgment. It was specifically designed for emergency communications personnel. Candidates watch video scenarios portraying call takers in different situations and take notes. The notes you take during this test segment will be used to answer questions in a later test segment. Each call is taken to a critical decision point where candidates must choose the best course of action in a multiple-choice format. The test items play without stopping. The NTN Emergency Communications Testing System was developed to measure specific aptitudes important to emergency communications occupations. All information needed to answer a question is provided in the test. The test is not designed to be a test of policy or technical components. Candidates are only asked to know what is stated during the tests. Recording Pertinent Information Test (Note-Taking Test) For this test, candidates read statements about the calls they took notes on and use their notes to determine if the statement presented is Correct, Incorrect, or if they are Unsure. Each statement is associated with a call from the CallTaker Video Test. Dispatcher Test The Dispatcher Video Test looks at basic multitasking skills, key for learning and performing the job. Candidates don’t need any dispatching experience. Candidates are presented with moving situations and keep track of four police units. When new calls come in, candidates will decide which units to send based on two things: where the units are, and what they’re currently doing. Candidates decide: Which units to send If units need to be sent immediately If medical also needs to be sent Emergency Communications (Express) Exam Total Test Time: Approximately 2 hours CallTaker Video Test This written multiple-choice situational judgment test measures candidates’ judgment when dealing with common stressors and situations experienced by emergency communications personnel. The test is designed to simulate critical components of call taker duties. After reading each scenario, test takers are asked to choose, in a multiple-choice format, the best response to each question. Dispatcher Test The written dispatch test looks at basic multitasking skills that are key for learning and performing the job. Test takers are presented with maps to assist in keeping track of three police units and two medical units. When new calls come in, the test taker decides which police and medical units to send, if any. Computer Simulations Computer simulation tests measure the skills needed to do well in emergency communications positions, including data entry, listening and understanding, and cross-search and entry. Role Fitness Questionnaire The Role Fitness Questionnaire portion of this test measures call center suitability and job compatibility, as well as work-specific personality dimensions.
